Responsible Gaming at Loots Casino

Welcome to Loots Casino, where your safety and enjoyment are our foremost priorities. Gambling is intended to be a fun and entertaining pastime, but we recognise that for some individuals it can become problematic and lead to serious consequences. As a UK-licensed operator, we are committed to upholding the highest standards of responsible gambling in line with the UK Gambling Commission regulations and best practices.

Your Responsible Gambling Toolkit

To help you maintain control over your gaming activity, Loots Casino offers a comprehensive suite of in-account tools designed to support safe play:

  • Deposit Limits: Set daily, weekly or monthly caps on how much money you can add to your account, helping prevent overspending.
  • Wager and Loss Limits: Define maximum amounts you wish to stake or lose within a specified timeframe.
  • Session Time Limits: Choose how long you want to play per session. You will receive a reminder when your time is up.
  • Time-Out / Self-Exclusion: Temporarily suspend your account access for periods ranging from 24 hours to 6 months or longer if needed.
  • Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your account.

All these features can be easily managed via your account dashboard at any time.

Recognising the Signs of Problem Gambling

Gambling should always remain an enjoyable activity. If you notice any of the following signs, it may be time to take a step back and seek support:

  • Chasing losses or gambling with the aim of recovering money lost previously
  • Borrowing money or selling belongings to fund gambling
  • Spending more time or money on gambling than intended
  • Neglecting work, family, or social obligations because of gambling
  • Arguments or conflicts with friends or family about gambling behaviour
  • Using money intended for essential expenses such as rent, bills or groceries
  • Constantly thinking about gambling or planning the next session

If you identify with any of these behaviours, please consider using our responsible gambling tools and seeking professional help.

Tips for Responsible Gambling

  • Set a loss limit before you start and stick to it strictly.
  • Remember that gambling is a form of entertainment, not a way to make money.
  • Never gamble with money you cannot afford to lose or with borrowed funds.
  • Take regular breaks and avoid extended sessions.
  • Balance gambling with other hobbies and social activities.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only use disposable income for gambling, never essential funds.

Self-Assessment and Support

Unsure about your gambling habits? We offer an anonymous self-assessment quiz within your account to help you evaluate your behaviour objectively. Should you require personalised advice or support, our dedicated Responsible Gambling Team is available 24/7 via email at [email protected] and through our Live Chat service.

Account Closure and Self-Exclusion Procedures

  • Temporary Self-Exclusion: You can suspend your account access for periods from 24 hours up to 6 months or longer if necessary.
  • Permanent Account Closure: When you decide to cease gambling completely, you may request permanent closure by contacting Customer Support.
  • Withdraw Remaining Funds: Please ensure you withdraw any remaining balance before closing your account.
  • Reactivation: Accounts closed for reasons unrelated to problem gambling may be reopened after a thorough review. We reserve the right to refuse reactivation if we believe it could be harmful to your wellbeing.

Protecting Minors and Vulnerable Individuals

Loots Casino strictly enforces an 18+ age policy in compliance with UK law. To help protect children and vulnerable persons, we recommend:

  • Installing parental-control software such as Net Nanny or Qustodio.
  • Keeping your login credentials and payment details secure and inaccessible to minors.
  • Logging out of your account whenever you leave your device unattended.
  • Disabling password auto-fill features on shared or public devices.

For more guidance on internet safety for children and young people, please visit betterinternetforkids.eu.

Help for Gambling-Related Harm

If you or someone you care about is experiencing difficulties related to gambling, professional support is available. We encourage you to contact the following UK-based organisations:

Additionally, you can install BetBlocker to restrict access to gambling sites across your devices.

For confidential advice anytime, please contact our Responsible Gambling Team at [email protected].

Contact Us

If you have any questions about responsible gambling or need further assistance, please do not hesitate to reach out via email at [email protected] or through our Customer Support Live Chat available on our website.

Remember: Gambling should always be fun. Please play responsibly, stay in control, and seek help if you need it.