Loots Casino Privacy Policy
At Loots Casino, accessible via lootscasino.uk.com, we prioritise the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using Loots Casino, you agree to the terms outlined herein. If you do not agree with any part of this policy, please refrain from using our services.
1. Data Controller and Contact Information
The data controller responsible for your personal information is Loots Gaming Limited, registered in the United Kingdom. Our registered office is at 25 Old Broad Street, London, EC2N 1HQ. For any privacy-related enquiries, you can contact our Data Protection Officer at [email protected].
2. Information We Collect
We collect and process the following categories of personal data to provide you with a secure and compliant gaming experience:
- Full name and date of birth
- Contact details including email address, phone number, and postal address
- Account registration details such as username and password
- Financial information related to deposits, withdrawals, and transactions
- IP address, device information, and browser type
- Usage data including login times, game preferences, and interaction history
- Verification documents for identity, age, and address confirmation (e.g., passport, utility bills)
- Data from third-party sources for fraud prevention and responsible gambling assessments
- Sensitive data such as health or ethnicity only if voluntarily provided
3. How We Use Your Personal Data
Your data is used strictly for the purposes necessary to operate Loots Casino lawfully and effectively, including:
- Creating and managing your user account
- Verifying your identity and age to comply with UK Gambling Commission regulations
- Processing payments, withdrawals, and refunds securely
- Monitoring for fraud, money laundering, and other illegal activities
- Providing customer support and responding to your enquiries
- Sending transactional communications about your account and service updates
- Offering personalised promotions, bonuses, and competitions with your consent
- Conducting marketing activities only where you have given explicit consent
- Improving our services through analytics and feedback
- Ensuring compliance with legal and regulatory obligations under the UK Gambling Commission and Data Protection Act 2018
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: to provide and manage your account and services
- Legal obligation: to comply with UK gambling laws, anti-money laundering regulations, and tax requirements
- Legitimate interests: to prevent fraud, improve our services, and ensure security, balanced against your rights and freedoms
- Consent: for marketing communications and any processing of sensitive personal data
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements. Typically, data will be kept for up to five years after your account closure or last activity unless a longer retention period is mandated by law, such as for ongoing investigations, self-exclusion monitoring, or regulatory audits.
6. Cookies and Tracking Technologies
Loots Casino uses cookies and similar technologies to enhance your experience and secure our platform. These include:
- Essential cookies to enable core website functions
- Preference cookies to remember your settings and choices
- Performance cookies to analyse site usage and improve functionality
- Advertising cookies to deliver relevant promotions and offers
You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the usability of our website.
7. Sharing and Disclosure of Your Data
Your personal information may be shared with:
- Third-party service providers such as payment processors, software vendors, and identity verification agencies
- Regulatory and law enforcement authorities, including the UK Gambling Commission, where required by law
- Companies within the Loots corporate group for operational purposes
- Other parties authorised by you to receive your data
If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
8. Data Security
We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits.
9. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right to access the personal data we hold about you
- The right to rectify inaccurate or incomplete data
- The right to erasure in certain circumstances (“right to be forgotten”)
- The right to restrict or object to processing in specific situations
- The right to data portability
- The right to withdraw consent at any time without affecting prior lawful processing
- The right not to be subject to automated decision-making with legal or significant effects
To exercise any of these rights, please contact us at [email protected]. We will respond within one month as required by law.
10. Marketing Communications
We will only send you marketing materials if you have explicitly consented. You may withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link in our emails.
11. Changes to This Privacy Policy
Loots Casino may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We encourage you to review this page regularly. Continued use of our services after updates signifies your acceptance of the revised policy.
12. Complaints and Regulatory Authorities
If you have concerns about our data handling practices, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk.
For responsible gambling support and advice, please visit GamCare, the UK’s leading provider of information, advice, and support for anyone affected by problem gambling.
Last updated: October 2024